Returns & Exchanges
We want you to love your DUER gear, which is why we offer a 30-day window for returns or exchanges on all unwashed and unworn items. Whether the fit isn't right or you've changed your mind, our streamlined process ensures you get back to your active lifestyle quickly.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Choose Your Option
Select whether you would like a direct exchange for a different size or color, a refund to your original payment method, or a store credit bonus.
Print and Pack
Download and print your prepaid shipping label, then securely pack your items in their original packaging, ensuring all tags remain attached.
Ship and Track
Drop your package off at any authorized shipping location; once our warehouse receives and inspects your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing